A quick and efficient processing of alert and stand-by messages within the health sector can contribute to save lives. Clinics, mental health hospitals and nursing homes have to meet the high requirements of operating and safety regulations, often having limited resources. The optimization of processes, and consequently also the costs involved, is therefore crucial.
Unfortunately, there is also a downside, as attacks on hospitals and nursing homes staff are on the rise. In such dicey situations it is important to set off a silent alarm going unnoticed. Serinus helps you to prepare for all eventualities in a cost-effective way. The high-performing and reliable Smart Event Communication Platform offers multiple tools and features to collect emergency calls, alarms and technical faults and to transmit them to the competent authorities according to a defined set of rules.
Equip your healthcare facility with reliable alarm software.
Serinus informs your staff about alarms and emergency calls. For this purpose, the platform considers all employees’ duty rosters, availability and skills. The acknowledgment function allows Serinus to receive qualified feedback on the availability and response time of your nursing staff and employees.
Serinus adapts to your needs and specifications. The platform allows the integration of standardized and vendor-specific interfaces made by the main manufacturers of nurse call and patients wandering protection systems, as well as of emergency devices.
Benefit from Serinus intelligence. Thanks to a smart alert filtering system combined with a predefined set of rules, the number of alerts is significantly reduced. Only the relevant notifications and alarm details are transmitted and displayed at a glance by Serinus to the nursing staff. Thus, you can avoid false alarms and optimize your processes.
Serinus platform is a fast and reliable software that makes communication between nursing staff and patients/ home residents easier. In the case of a patient or resident call, the nursing staff can directly initiate a callback to the resident’s room in a few quick steps.
Depending on the fire protection regulations, the platform allows the transmission of a silent fire alarm to the staff and evacuation assistants. An immediate exploration is made possible thanks to the detailed room and location functions provided. This allows on one side to act quickly and on the other side to reduce false alarms.
Employees working in nursing homes are increasingly being the target of assaults. Protecting them from threats and attacks is the highest priority for employers. Silent alarms allow employees in dicey situations to trigger an alarm without being noticed. All predefined protective measures can be activated with Serinus fast notification function.
The Serinus platform enables cross-channel delivery of messages via phone call, text message, on landlines and DECT devices as well as via mobile app, SMS, Web Client, fax and external subsystems. What is more, an intuitive messenger automatically starts a group chat in the event of an incident in order to optimize the exchange of information between all involved parties.
Thanks to modern LPWA networks, such as LoRa, SigFox or NB-IoT, you can easily integrate any kind of sensor into your alarm system. A big advantage is that you do not need any wiring, for example to implement a doors monitoring system. Thanks to this smart networking, you can save time and money while optimizing your processes.
Serinus platform allows a monitored connection of mobile emergency devices, such as emergency watches or SOS beacons. You can define a home zone for a patient or resident. As soon as the person leaves the predefined area, Serinus sends up-to-date GPS data to the nursing staff.
All alerting events are logged in detail. The required alarm reports can be sent directly via e-mail with just one click. For example, you can analyze the average processing and reaction time. Many evaluation options can be customized to improve processes.
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How is the alarm server connected to a nurse call or fire alarm system?
The nurse call or fire alarm system can be connected using an interface or a dry contact. We recommend the connection via ESPA 4.4.4 or ESPA-X interface. The advantage of these interfaces is that the connection is constantly monitored. In the event of an alarm, the interface transmits the information in plain text to the alarm server.
Can personal data be transferred from a phone system or directory service such as Active Directory?
Yes, Serinus allows to directly import interfaces of all major phone systems manufacturers. Also the import via CSV file or the connection to a higher-level LDAP directory is possible in order to import and sync data at regular intervals.
Can a user be in several alarm groups at the same time?
Yes, an employee can be in different hunt groups at the same time.
How does the alarm escalation work?
Escalation can occur via several communication channels and devices. If a notification is not acknowledged, an escalation can be performed to further hunt groups or substitutes.
Can Serinus also be used for monitoring lone workers at risk or for protection against attacks?
Yes, further information on this topic can be found under “Lone Workers Protection” on our homepage.
Does Serinus offer specific solutions for MCI alert?
Yes, you will find all necessary information for a high-performance and reliable MCI alert in the menu item “Alerting” under the sub item “Mass Notification”.
Is it possible to contact reference customers?
Serinus is used for alerting university hospitals, large hospital chains and nursing home operators. We would be happy to put you in touch with all relevant contacts.