By means of networked production chains, just-in-time logistics and cross-business cooperation – companies have highly optimized their production processes nowadays. On the one hand this increases efficiency, but on the other hand it also represents a high risk. Incidents can quickly bring the entire operation to a standstill. Then it is important to act quickly.
Serinus helps companies to be optimally prepared against major and minor incidents. The alert and crisis management platform supports you in the implementation, execution and improvement of your incident processing.
Serinus informs you about critical situations, faults or messages in your production plants and can automatically mobilize specialists. This can be done via voice call, SMS, email or mobile app. The acknowledgment function allows Serinus to receive qualified feedback on the availability and response time of your teams.
Streamline your workflows to reduce incident handling time.
All incidents can be managed and various measures can be controlled and monitored using the central incident dashboard. With the intuitive user interface, you can always keep track of all current activities, developments and decisions related to an incident, even under pressure, so that you can quickly find a solution in a critical situation.
To process the necessary tasks in a sorted and structured way in case of an incident, you can create and add as many tasks as needed to different task lists. These task lists are stored with the respective incidents and can easily be retrieved using keywords that are defined beforehand. Tasks can also be created, assigned and monitored at the last minute or during an incident.
Serinus adapts to your needs and specifications. The platform allows direct integration into your subsystems and IT solutions by means of standard and proprietary interfaces. In this way, alert messages and malfunctions with detailed information can be transferred automatically.
In critical situations, every second matters. The Incident Dashboard’s fast entry feature allows information, tasks and decisions to be collected and distributed in just a few steps. On the Serinus platform you can also add different attachments by drag-and-drop.
The Incident Dashboard guarantees an efficient collaboration among all relevant people involved. The option of team collaboration allows different team members to work together on the same incident in real time. The exchange of files, emergency plans and messages is also supported by this team collaboration. Phone conferences can be started directly with one click.
Serinus platform enables a cross-channel delivery of information and notifications via voice call or text message to landlines and DECT devices as well as via app, SMS, web client, fax and external subsystems. What is more, an intuitive messenger automatically starts a group chat in the event of an incident in order to optimize the exchange of information between all the parties involved.
Serinus informs the people concerned about alarms and emergency calls. For this purpose, the platform considers all employees’ duty rosters, availability and skills. The acknowledgment function provides Serinus with qualified feedback on the availability and response times of your team. You can also decide beforehand which communication channels should be used to trigger the alarms.
All activities are logged in detail and can be used for particular documentation purposes and to improve any process. This allows you to easily track and analyze all measures taken. Many evaluation options are available for this purpose. The required incident reports can be sent directly via e-mail with just one click.
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Is it possible to implement a multi-tenant access to the system?
Yes, the solution allows the creation of up to 12 hierarchy levels. Up to 200 departments can be created per hierarchy level. In addition, access within a department can be restricted using different user roles.
Can planned schedules be included in the distribution of information?
Yes, up to 26 calendar entries can be considered per scenario.
Can personal data be transferred from directory services such as Active Directory?
Yes, data can be imported and synchronized at regular intervals though an LDAP import.
How is it ensured that at least one employee is always reached when an incident occurs?
A minimum number of active employees can be defined for each hunt group or team on standby.
How long does it take to the system to inform 100 employees or customers?
Our solution is designed to be high-performing. Whether 1 person or 1,000 people, we alert the relevant recipients within a few seconds using different media.
How does a conference call with the required people work in case of an incident?
Our solution can proactively call the users via outbound call, so that they can join the conference. People also receive the conference details via SMS, e-mail or mobile app and can dial in at any time.
Can the people concerned manage their contact data autonomously?
Yes, people can manage their contact data, provided that they have the required approval, and decide on their own which media to receive information on. However, this option can also be overridden in case of emergency.
How secure is my data?
Serinus is hosted in highly secure, German twin-core data centers (ISO/IEC 27001, ISO 27002 and TrustedCloud). Data transfers to the Serinus Cloud platform are encrypted using SSL and TLS protocols. A REST and a token-based key is used for the browser and the app. A 2-factor authentication can also be activated for extended security.
How long are reports and statistics accessible?
This can be set differently for each account. The minimum retention period is one day, whereas the maximum retention period is 10 years.