IT Emergency Management

Whether it’s a server crash, a broken Internet connection or a virus attack – all IT-related issues can bring entire companies to a standstill. In order to minimize damages, internal and external IT service providers must act immediately – preferably even before problems arise.

Serinus is a high-performing alert and crisis management solution that enables you to quickly and easily introduce countermeasures. In the event of a malfunction, Serinus automatically alerts the experts required to solve the problem. This it done taking into account duty rosters, availability and skills. Thanks to the acknowledgment function, you can always keep an eye on the availability and response times of your teams. In order to rapidly address complex issues, Serinus offers you the option to quickly and easily start emergency conferences.

Depending on your requirements and the infrastructure available, you can install Serinus as a cloud SaaS, as a server-based on-premises or as a hybrid solution.

With Serinus you get a high-performance platform that you can rely on in case of IT emergencies. Should your infrastructure fail, the cloud-based platform allows you to manage any crisis scenario via browser or app. The hybrid solution also enables you to connect your servers and IoT devices to the cloud via an encrypted connection.

Serinus ensures maximum safety. Our IT solutions are based on the redundant configuration of all components and a comprehensive security and backup concept that guarantee the necessary availability and data security. Serinus is hosted in highly secure, German twin-core data centers (ISO/IEC 27001, ISO 27002 and TrustedCloud). Serinus can handle a large number of alerts in case of emergency.

A direct connection of servers and technical infrastructure to the Serinus Cloud is possible by means of SNMP Trap, REST API, Webhook, Mail or SMS. Thus, potential sources of error can be pointed out at an early stage. For the integration of local physical systems such as building automation, security and access control systems, Serinus offers the possibility to connect local interfaces with a hybrid solution.

In crisis situations, it is important to act quickly while staying on top of things even under pressure. With the intuitive user interface of the Incident Board, you can directly start emergency scenarios, on-call alerts, emergency conferences and group chats. Predefined contingency plans can also be loaded to successfully handle crisis situations according to a defined action plan. The system offers the flexibility to create situation-specific tasks and monitor all activities in real time.

Alerts can be triggered manually or automatically with the help of Serinus. All relevant persons, whose qualifications are defined in advance, can be notified across all channels. If necessary, you can also alert the entire emergency organization within seconds. You receive immediate feedback from your teams through the acknowledgment function. If no feedback is received, it is possible to trigger further escalations.

Internal agreements contribute to find solutions quickly. To be able to quickly discuss relevant measures, the alarm and crisis management platform of Serinus allows to start group chats or phone conferences at short notice. The latter applies to both inbound and outbound calls and can be activated via call or app.

IT service providers must act as quickly as possible when a problem occurs and inform affected companies and customers about all the significant details of the crisis scenario. For this purpose, an hotline can be easily set up in the Incident Board, for example. In addition, status updates can be sent via multimedia or a news feed can be set up on the internal emergency page.

Serinus guarantees a detailed logging. You can collect statistics that help you to make a quick evaluation. For example, you can analyze the number of incidents for a defined field such as application servers or cyber-attacks. You can analyze the average processing and response time as well. Many evaluation options can be customized to improve processes.