ITC monitoring – Receiving relevant messages and responding quickly

180213_ITK_Monitoring

If companies rely on something today, this is a working IT and telecommunications system. A server outage can sometimes cost millions of dollars and can be in most cases avoided.

Serinus provides you a central event and information platform to identify any potential sources of error in advance. The smart event communication platform can easily be embedded in your existing infrastructure using interfaces or an alarm media gateway. This means that status updates, information messages and urgent alerting messages are transmitted directly to your central event engine.

In the event of faults, the competent qualified personnel will be automatically alerted. Serinus takes into account duty rosters and on call schedules, as well as communication paths through which the respective employees can be contacted.

Through the confirmation function, Serinus receives a qualified feedback on the availability and response times of your teams and can initiate an automatic escalation, if necessary.

Serinus is available as a SaaS, on-premise or hybrid solution, as desired.

Benefits

Integration of components and subsystems

  • Alarm media gateway for recording analogue signals and digital contact inputs and 
outputs

  • Serial connections via ESPA 4.4.4

  • IP integration via ESPA-X, KNX, Modbus, BACnet

  • Connection through OPC

  • REST API

  • Email

  • SMS

Alerting

  • Serial, parallel, accidental

  • Proof of identity of the recipient before alarm message transmission

  • Positive, negative and PIN-related receipt confirmation

  • Input of response time/time of arrival

  • Easy escalation

  • Skill-based escalation

  • Escalation to further groups or start own escalation alert

Service-based telephony

  • Quick log in and log off

  • Consideration of central requirements for the minimum number of subscribers in a group

  • Individual definition of communication channels

  • Embedding of shift and annual plans

Would you like to find out more?