Serinus 360 Suite

the alert and crisis management software

Serinus 360 Suite helps organizations and companies to be optimally prepared against major and minor incidents. The Smart Event Communication platform supports you in protecting your personnel, networking machinery and people, optimizing work processes and alarm procedures, responding quickly in emergencies and successfully managing crises.

Applications

Alerting

All critical events require immediate action.

In emergencies, every second counts. Serinus transmits alarms using all available communication channels according to a predefined set of rules. In doing so, Serinus informs the users about specific events and the reaction expected from them.

➜ On-call service alert

➜ Mass notification

➜ Convene crisis task forces

➜ Production alarm

➜ Healthcare

➜ Smart Building

Safety at work

The safety of your employees is the top priority.

Major industrial accidents or employees in urgent need represent a coordination challenge for organizations. In this kind of situations, companies need contingency plans according to which first responders are informed, external rescue services are notified and crisis response teams are provided an overview of the company premises. Serinus supports you in this process.

➜ Lone workers protection

➜ First aiders emergency call

➜ Silent alarm

➜ Evacuation alarm

Crisis Management

Relevant information can be distributed ad hoc.

Whenever the worst case scenario occurs, it is important to be prepared. Crisis and rescue teams must therefore work together smoothly, exchange information regularly and communicate efficiently. Learn more about how Serinus can optimize your coordination before, during and after critical events.

➜ Incident Management

➜ IT Emergency Management

➜ Disorder & Terrorism

➜ Product recall

Operating model

It is up to you to decide which operating model suits you best.
The Smart Event Communication Plattform is available as SaaS solution in highly secure, German twin-core data centers (ISO/IEC 27001, ISO 27002 and TrustedCloud). Operation as an on-premises solution in your own data center enables a seamless integration into your system landscape. With the unique concept of a hybrid solution, Serinus combines the benefits of the SaaS model with the added value of an extensive integration into your infrastructure.

SaaS Edition

Infrastructure-independent
High performance for mass notification
High availability

➜ Further information

On-premise

Ideal for connecting to your PBX
Connection to local interfaces
Direct AD integration

➜ Further information

Hybrid

Enterprise Alerting: adoption of local and cloud resources in one system

➜ Further information

Handle critical situations quickly with a reliable software.

Overview of the Serinus platform

Modular design

Every customer has specific needs and its own heterogeneous infrastructure, which must be taken into account. Therefore, our Alarm Suite has a modular design. You can scale the number of users, applications, interfaces and locations at any time and adapt them dynamically to your needs. With its integral scope of functions, Serinus offers a product for almost all fields of application in the areas of occupational safety, alerting and crisis management. The use of a single user interface reduces the complexity, thus ensuring a fast response in case of critical events.

Smart Alarm Workflows – Serinus offers a smart and fully-automated alerting function, which can be executed using different communication channels. Targeted alarms are triggered taking into account duty rosters, location information and qualifications, while false alarms are prevented and qualified feedback is guaranteed. A detailed logging of the alerting processes can be used at any time to improve processes.

Integrations

Common interfaces

Phone

The alarm can easily be triggered by voice call. Depending on the configuration, it is possible to record a message or directly call the team on the alert. Moreover, the activation can be secured with a PIN code.

Mobile App

The authorized persons receive permission to launch an alarm through the app profiles. Attachments can be added to the alarm message too. The app can also be used to record a message.

Dashboard

The intuitive dashboard makes it easier to set alarms and tasks and monitor the current status. It is possible to select recipients and groups and set an ad-hoc confirmation accordingly.

E-Mail

Using dedicated email addresses it is possible to control different scenarios. When alerting, the content of the incoming e-mail can be acquired upon request.

SMS

Alarms can be triggered via SMS as well. For this purpose, each customer is connected to an individual telephone number. The content of the SMS can also be transmitted dynamically to the recipients.

Dry contacts

With Serinus you can configure different authorizations for all the triggering media. This ensures that alarms can only be triggered by authorized persons and operators.

IT Integration

Database connection

AD connection

Serinus supports the automatic transfer and update of personal master data from higher-level Microsoft directory services. This saves significant administration effort and ensures an up-to-date database within the alerting concept.

LDAP interface

By means of LDAP protocols, the required objects such as name, location data, group allocation, organizational unit, roles and qualification can easily be defined and imported into the Serinus Cloud or the on-premises solution.

REST API / XML interface

Serinus also offers a powerful option to import master data from 3rd party systems via REST API or XML interface. Thus, the relevant data can be acquired from the existing phone system or an individual database.

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SNMP Trap

Serinus supports SNMP Trap V1 to V3 with encryption. The trap is evaluated and the corresponding alarm is started – that is ideal for the connection of ICT components.

SMTP

Using dedicated email addresses it is possible to control different scenarios. When alerting, the content of the incoming e-mail can be acquired upon request.

Webhook

By means of a webhook you can easily launch an alarm or a task. This is done in JSON format. Individual message texts can be used for alerting purposes.

REST API

Our REST API interface offers you a comprehensive range of functions. You can individually configure the alarm parameters and the alarm recipients for each request.

Script

Whether as PowerShell script in Windows environments or via shell script in the command echoing of Linux/Unix systems, there are many options available to you for activating alarms.

IP sensors

Whether for monitoring temperatures, UPS systems or for access control, Serinus enables you to record and evaluate analog and digital inputs.

IoT

LoRa (Private & Public)

By integrating local LoRa networks via MQTT interface or public LoRa networks via SMTP or REST API, alarms, events and status changes can be transmitted to the Serinus platform to start the predefined workflow.

Narrowband

Serinus also supports the evaluation of IoT devices over public narrowband networks of the major mobile operators. This enables a seamless integration of your sensors with the cloud-based alerting solution.

Sigfox

The connection to the global IoT radio network of the French provider Sigfox is also possible via SNMP and REST API interface. Analog values, alarms and events can be transmitted ad hoc to the Serinus On-Premises or Cloud solution.

Seamless

Serinus Seamless is a compact connector that can easily connect peripheral systems such as production plants, nurse call systems, fire alarm systems, machinery, sensors and technical components with Serinus central alarm and IoT platform. The connector has serial and IP-based interfaces to connect all main subsystems.

IP controller

With the help of the IP controller, it is possible to record dry contact inputs, evaluate analog signals and switch relay outputs. What’s more, the connection to the controller is monitored.

Safety engineering

ESPA 4.4.4/ESPA-X

A large number of subsystems support the connection via ESPA 4.4.4 or ESPA-X, such as fire alarm, safety engineering or hazard detection systems. The activation occurs either by paging ID or by text scan.

Dry contacts

Serinus also supports the classic method of alarm activation via dry contacts. An alarm can be triggered either by pressing an emergency button or automatically through a subsystem.

KNX bus

The use of KNX bus interfaces is well-established in the field of safety engineering. Also in this case, Serinus allows you to define a threshold value per data point or to monitor a status change and to directly trigger an event, should an incident occur.

ASBIS telephone station

The activation can be carried out directly using the connected ASBIS-compliant phone stations with the corresponding emergency buttons. The person triggering the alarm has the possibility to communicate with the alarm recipients using the integrated intercom function.

PA systems

PA systems can be controlled via the TC system. A separate audio output is assigned to the PA system, for this purpose. Of course, everything can be monitored.

Control center

An alarm can be triggered via an external control center or the police by means of different media. Individual messages can also be passed on to the alarm recipients, for example to keep the people concerned posted about the latest status or to give them instructions.

Distributed Control/Building Management System

OPC UA

OPC Unified Architecture has become the standard in the building automation field. Serinus allows you to set a threshold value per data point. If this value is reached, the platform automatically triggers an event.

BACnet

BACnet is a network protocol for building automation purposes. In case a predefined value or status is exceeded, an alarm is automatically triggered.

Modbus & KNX bus

The use of Modbus and KNX bus interfaces is well-established in the field of building automation. Also in this case, Serinus allows you to define a threshold value per data point or to monitor a status change and to directly trigger an event, should an incident occur.

ESPA 4.4.4

A large number of subsystems support the connection via ESPA 4.4.4 such as fire alarm, building management or hazard detection systems. The activation occurs either by paging ID or by text scan.

Generic Printer Interface

Generic data and information can be transferred to the Serinus Cloud via serial or IP interfaces. A workflow alarm is then started by the event inputs in accordance with predefined rules.

Analog sensors

Whether for monitoring temperatures, UPS systems or for access control, Serinus enables you to record and evaluate analog inputs.

PBX Integration

Supported PBX systems

Ascom
Alcatel-Lucent (OXO and OXE)
Avaya
Cisco
innovaphone
gnTel
Mitel (Mitel 400, MX ONE, SIP Dect)
NFON
Panasonic
Swyx
Unify (OSB and HiPath 4K)

Interfaces

Voice alert
XML message for landline devices
Message Link for DECT users

Alarm features

Connection despite busy line
Interruption of an ongoing call
Announcement over the public address system
Override the call forwarding rules
Sending of text messages

Set off alarms

Silent alarm via XML/text message
Listen in a room
Connection of external push buttons

Receive alarms

Display text during call
Emergency Conferences
Positive/negative acknowledgment, input of response/arrival time

Crisis and Incident Management

Whenever the worst case scenario occurs, it is important to be prepared. The Incident Board supports users in handling incidents and crises and taking all necessary measures. Direct loading of emergency plans, assignment and management of tasks, fast exchange of information and collaboration across teams and departments to immediately deal with critical situations – all this is possible with Serinus’ Incident Board. Every change is recorded and documented in interim results.

➜ go to the Incident-Board

Preparation

Prepare all checklists and workflows
Store all the plans regardless of your IT
Practice and train incidents

Alert & Response

Convene your crisis response team from anywhere at any time
Create a new incident and load checklists
Fast exchange of information via conference and chat

Crisis Management

All information is available everywhere
Creation and distribution of tasks
Documentation of resolutions and information
Ad-hoc distribution of information
Activation of hotlines

Evaluation & Analysis

Creation of audit-proof documentation
Incident analysis
Comprehensive evaluation of the incidents

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Max Mustermann
CEO, Unternehmen XYZ