Whether at the premises of public authorities, energy suppliers or health services – employees are assaulted quite frequently. Protecting them from threats and attacks is the highest priority for employers. With the help of Serinus, your employees can set off a silent alarm going unnoticed in dicey situations. In case of emergency, Serinus Smart Event Communication Platform informs the relevant auxiliaries according to previously defined rules and initializes an escalation of the distress call, where required.
To ensure that the right people are informed quickly and efficiently in critical situations, Serinus’ cloud- and software-based solutions can be linked to any silent alarm triggering mechanism. You can flexibly integrate Serinus into your existing IT and telecommunications infrastructure, using both wireless and wired emergency buttons./span>
Protect your employees from threatening situations at their workplace.
Immediately after a silent alarm is triggered, the alert recipients are notified via various communication channels. In doing so, all important information about the hazard situation, name of the trigger, room number, time and further instructions are transmitted. The event can be acknowledged immediately by the alert recipient.
The solution meets the requirements of the Aachen model for multi-level alerting systems. In conflict situations of hazard levels 0 and 1, the system alerts the direct colleagues in order to reach the public. In case of hazard levels 2 and 3, the system keeps the same colleagues away from the crime scene and special task forces are mobilized.
Targeted alerting can occur via all channels. These include notifications by voice call, client PC, mobile app, loudspeaker, SMS or e-mail. The required communication channels can be defined individually but also on the basis of either departments or rooms. The channels can be controlled either in parallel or in a chronological order.
With the acknowledgment function, you also receive real-time feedback on the availability and response time of the people alerted. In case of missing or inadequate feedback, after a configurable time, automatic alarm repetitions are initialized or employees from other divisions/departments are informed.
To ensure an optimum operation of the alerting procedure in case of an emergency, it is important to test the alarm configuration that has been set up. For this purpose, the alarm software offers an alarm simulator to check all scenarios. Thus, possible errors in the configuration of the alarm logic are directly detected and can be revised.
All alarms are logged in detail and can be used to improve further measures. Access to the alarm reports is regulated by a rights and roles concept. A manual export of the alarms log is also available. In addition to this, reports can be sent automatically by e-mail.
Serinus can be expanded to an integrated central security platform. Thanks to standard and proprietary interfaces, you can connect fire alarm systems, building management systems or hazard detection systems to the alerting solution. In this way, faults and alarms of all kinds can be transmitted to the alert recipients via multimedia.
Serinus solution meets the requirements of DIN VDE 0827 standard for emergency and danger response systems. Therefore the alerting platform is ideally suited to warn people concerned in emergency situations and provide them audible instructions. The solution can also be connected to a control center through appropriate interfaces.
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For which media is the multi-level alerting available?
Alarms can be set off using the phone, app, client PC and LoRa button.
How many different devices can an employee register for triggering?
Up to 12 devices can be assigned to an employee.
Is it possible to trigger and receive alarms when the screen is locked?
Yes, it’s possible. Alarms can be set off using a hotkey combination, external USB button or mouse click.
Can single keys be used to trigger an alarm using a client PC?
At least 2 keys must be assigned. To avoid overlaps with other programs, it is better to define 3 keys.
Can a user be in several alarm groups at the same time?
Yes, an employee can be in different hunt groups at the same time.
Are planned schedules taken into account when alarms are triggered?
Yes, up to 26 calendar entries can be considered per scenario.
Is it possible to implement a direct alarm connection to the police?
This must be agreed with the local authorities and requires a specific approval. After that, Serinus can realize a connection to a VDS 2645 system. This can also be used to connect to a private security service.
Can the alerting software be operated on terminal server farms, such as Citrix?
Yes, the software is optimized for use within a terminal server architecture.
Is it possible to implement a multi-tenant access to the system?
Yes, the solution allows the creation of up to 12 hierarchy levels. Up to 200 departments can be created per hierarchy level. In addition, access within a department can be restricted using different user roles.
Can personal data with room information be transferred from directory services such as Active Directory?
Yes, data can be imported and synchronized at regular intervals though an LDAP import.