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Successful certification of the technology partnership between innovaphone and Serinus

 

Customers benefit from the technology partnership between Serinus and innovaphone, which guarantees perfect communication between the two systems through this certification. The following features and general functions are supported:

 

Features
Display text on answer (UTF8) ✔
Acknowledgement for voice call

    • positive
    • negative
    • PIN
    • time specification
✔
Silent alarm
✔
Text message
✔
Call interruption ✔
Loudspeaker announcements
✔
Controlled call diversion
✔
Emergency conference
✔
Recording of emergency conferences
✔
SOAP integration ✔
Encoding of communication
✔
Interface supervision
✔

 

 

General Functions
Automatic escalation ✔
Consideration of calendar plans
✔
Logging of al processes
✔
Multimedial alerting ✔

 

 

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