A single faulty component can stop and threaten entire production plants. Machine failures, production losses and downtime represent an expensive nuisance. Anyway, this can be prevented. By integrating alert and information processes into your daily operations, problems can be identified at an early stage and the required professionals can react quickly to technical faults.
Serinus provides you an efficient alert and crisis management platform enabling an easy network among production plants, machines, sensors as well as technical components and the responsible staff. All common interfaces are available for this purpose. The relevant experts are automatically alerted in case of fault messages.
Optimize and automate your production processes.
Serinus is available in many options – connected to the distributed control system via OPC UA, to the building automation system via KNX bus or by means of a classic connection of your machines via dry contact. You can also use SNMP traps, e-mail or SMS as input events. This way you can start a predefined workflow within seconds in case of an alarm or a malfunction.
IoT (Internet of Things) offers many benefits for production plants. Machinery can be networked with humans in a simple and cheap way. For this purpose, Serinus provides you with the technologies of NarrowBand and LoRa networks. Thanks to this smart networking, you can save time and money while optimizing your production processes.
With the help of a smart rule engine framework, Serinus controls your alarm processes. Messages are evaluated and, if required, forwarded to the relevant stations with additional information – according to your predefined workflow. If on-call teams should not be reachable, further escalations can be triggered automatically in accordance with predefined settings. The acknowledgment function allows you to receive qualified feedback and remain in control of the situation.
Serinus can create tasks that are monitored according to the SLA (Service Level Agreement) until completion. Relevant users are assigned tickets to solve the problem that has arisen. Thus, from the acknowledgment up to the completion of an alarm, you can rely on the automation function of the platform and forego manual dispatching.
To be prepared for disruptions in the production, you can define all details of your on-call service in advance. Duty rosters can also be taken into account for this purpose. In addition, each member can join or leave the hunt groups via mobile app or web browser. If an emergency occurs, an off-the-cuff exchange of information via chat is possible, to share plans and documents.
Downtimes must be minimized or even prevented. Serinus’ crisis management platform supports your proactive maintenance processes. A predefined set of rules helps you to evaluate machinery production data and infer maintenance information. If irregularities occur, the relevant employees are alerted immediately and can prevent serious crisis situations by correcting them.
Serinus guarantees a simple control of the platform and enables you, for instance, a process-oriented configuration of the workflow. Besides this, you can prevent error messages by simply setting up a service mode. On the platform you can also assign rights and roles to your team members.
Serinus’ software provides you an alarm and event platform that can be integrated in three different ways. Serinus SaaS is a web-based solution ensuring a fast implementation without high investment costs. If you need a local solution, you can install Serinus On-Premises in your data center. In case you would like to profit from the advantages of both solutions, Serinus Hybrid is the product that suits you.
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Which media can be used to distribute the production alarm to its intended recipients?
Serinus offers many communication channels for sending production alarms, such as voice call, mobile app, SMS, web, e-mail, etc.
How is it ensured that someone responds to a production alarm?
It is possible to request an acknowledgment from the user side. If the alarm is not acknowledged by a minimum number of predefined employees, the system automatically starts repetitions or escalations to further operators. Thanks to automated and progress reports you can always stay on top of things. Using the dashboard you can easily track the status of your alerts in real time.
How does the alarm escalation work?
Escalation can occur via several communication channels and devices. If a notification is not acknowledged, an escalation can be performed to further groups or substitutes. Even the offline status of users can be overwritten during an escalation, if required.
Can existing telephones be included in the alerting process?
When alerting by voice call, all landline and mobile devices can be called. Acknowledgment is made by DTMF input. Serinus Mobile App is available from Android version 6 and iOS version 10.
Is there any added values as to alerting via mobile app compared to the usual call?
When alerting using the Serinus mobile App, documents such as instructions for troubleshooting can be attached. In addition, it is possible to exchange information with other alarm recipients using the integrated chat function, as well as to share plans, documents and photos. A job log can also be entered afterwards.
Can duty rosters be considered for the alerting process?
Yes, the system considers duty rosters and shift plans. Otherwise, users can also manually log in to and log out from the alerting groups. If the minimum number of participants is not reached, the logout is not possible.
Can alarm recipients be logged into multiple alert groups at the same time?
Yes, there is no limit to the number of alert groups a user can login to. Individual time spans can also be defined for each group using the calendar features.
How do employees log on and off for alert groups?
The shift schedule can be planned in advance. Alternatively, employees can dynamically log on via the smartphone app (Android/iOS) or the online tool. But also a team leader or a dispatcher can take on the login process.
How long are reports and statistics accessible?
This can be set differently for each account. The minimum retention period is one day, whereas the maximum retention period is 10 years.