Production alarm

A single faulty component can stop and threaten entire production plants. Machine failures, production losses and downtime represent an expensive nuisance. Anyway, this can be prevented. By integrating alert and information processes into your daily operations, problems can be identified at an early stage and the required professionals can react quickly to technical faults.

Serinus provides you an efficient alert and crisis management platform enabling an easy network among production plants, machines, sensors as well as technical components and the responsible staff. All common interfaces are available for this purpose. The relevant experts are automatically alerted in case of fault messages.

Serinus is available in many options – connected to the distributed control system via OPC UA, to the building automation system via KNX bus or by means of a classic connection of your machines via dry contact. You can also use SNMP traps, e-mail or SMS as input events. This way you can start a predefined workflow within seconds in case of an alarm or a malfunction.

With the help of a smart rule engine framework, Serinus controls your alarm processes. Messages are evaluated and, if required, forwarded to the relevant stations with additional information – according to your predefined workflow. If on-call teams should not be reachable, further escalations can be triggered automatically in accordance with predefined settings. The acknowledgment function allows you to receive qualified feedback and remain in control of the situation.

Serinus can create tasks that are monitored according to the SLA (Service Level Agreement) until completion. Relevant users are assigned tickets to solve the problem that has arisen. Thus, from the acknowledgment up to the completion of an alarm, you can rely on the automation function of the platform and forego manual dispatching.

To be prepared for disruptions in the production, you can define all details of your on-call service in advance. Duty rosters can also be taken into account for this purpose. In addition, each member can join or leave the hunt groups via mobile app or web browser. If an emergency occurs, an off-the-cuff exchange of information via chat is possible, to share plans and documents.

Downtimes must be minimized or even prevented. Serinus’ crisis management platform supports your proactive maintenance processes. A predefined set of rules helps you to evaluate machinery production data and infer maintenance information. If irregularities occur, the relevant employees are alerted immediately and can prevent serious crisis situations by correcting them.

Serinus guarantees a simple control of the platform and enables you, for instance, a process-oriented configuration of the workflow. Besides this, you can prevent error messages by simply setting up a service mode. On the platform you can also assign rights and roles to your team members.

Serinus’ software provides you an alarm and event platform that can be integrated in three different ways. Serinus SaaS is a web-based solution ensuring a fast implementation without high investment costs. If you need a local solution, you can install Serinus On-Premises in your data center. In case you would like to profit from the advantages of both solutions, Serinus Hybrid is the product that suits you.